Privacy policy

Introduction

At International Dreamlove, we are committed to ensuring that your personal and professional information is protected and not misused. This document explains who is responsible for data processing, the purposes for which your personal data will be processed, the legal basis for processing, how we collect and use your information, your rights, and the measures we have implemented to safeguard your privacy.

By providing your personal data and using our websites, you acknowledge that you have read and accepted the terms outlined in this data protection policy. International Dreamlove S.A. is committed to complying with applicable data protection regulations, both at the national and European levels, and aims to process your data lawfully, fairly, and transparently.

Scope of Application

This document applies to the following websites:

General Considerations

Who is Responsible for Data Processing?

Under the General Data Protection Regulation (GDPR), the data controller is defined as:

Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

In this case, International Dreamlove S.A. is responsible for processing the personal data collected on its websites. For any questions, suggestions, or concerns about how your personal data is used, please contact our Data Protection Officer at: lopd@dreamlove.eu.

Information About International Dreamlove S.A.

International Dreamlove S.A. is an innovative company dedicated to the distribution of products related to sexual health, fashion, nutritional supplements, and the promotion of sexual culture.

Corporate Information:

  • Company Name: International Dreamlove S.A.
  • Registered Address: Parque Logístico de Carmona, Calle Abastos 13, 41410 Carmona, Sevilla, Spain.
  • Email: info@dreamlove.eu
  • Contact Phone Number: +34 955 63 03 77 (for calls from outside Spain).
  • Tax ID Number (CIF): A-90068404
  • Business Register: Registered in the Commercial Registry of Seville, Volume 5691, Folio 71, Entry 1, Page SE-9709.

Why Do We Collect Your Personal Data?

The primary reason we collect your personal data is to provide the quality of service you expect as a customer. Specific purposes include:

  1. Order and Service Management: To process purchases, requests, or returns made via our websites or communication channels.
  2. Compliance with Legal Obligations: Including the Law 10/2010 on Anti-Money Laundering.
  3. Account Creation and Management: To enable a unified registration for accessing our services.
  4. Customer Support: To address inquiries, suggestions, and complaints.
  5. Surveys and Studies: To evaluate product quality, identify market trends, and improve services.
  6. Marketing Communications: To keep you informed about offers, products, or services that may interest you (with prior consent).
  7. Security: To manage security systems and emergency evacuation plans in physical facilities.
  8. Recruitment: To process information for job applications.

How Do We Collect Your Information?

1. Information Provided Directly by You:

We collect personal data through web forms, emails, surveys, phone calls, or during purchase processes.

Examples:

  • Name, surname, address, ID number, date of birth, email, phone number, payment details.
  • Communication preferences (e.g., newsletter subscriptions).

2. Information Collected Automatically While Visiting Our Websites:

Includes:

  • IP address, browser, operating system, date, and time of access.
  • Navigation statistics (e.g., sections visited, time spent).

This information is collected using cookies. For more details, please refer to our Cookie Policy.

3. Information from Social Media:

If you interact with our pages on social media, we may access publicly shared information on your profile, as allowed by the platform's privacy policies.

4. Mobile Application Usage:

If you use our apps, they may collect geolocation data (with prior consent) to enhance your experience, such as identifying the nearest store.

Legal Basis for Data Processing

The legal basis for processing your data includes:

  • Contract Performance: To manage orders or services.
  • Legal Compliance: To fulfill applicable legal obligations.
  • Legitimate Interest: For improving services, fraud prevention, and handling inquiries or complaints.
  • Consent: For personalized offers and marketing communications.

Who Do We Share Your Data With?

  1. Companies within the Dreamlove Group: With your explicit consent, for purposes described in this policy.
  2. Service Providers: For logistics, transportation, technology, and security, among others.
  3. Public Authorities: When legally required.

We ensure that all third parties handling your data adhere to strict confidentiality and data protection standards equivalent to ours.

How Long Do We Retain Your Data?

Your personal data will be retained:

  • For as long as necessary to fulfill the purposes for which it was collected.
  • While a contractual or commercial relationship exists.
  • After the end of such a relationship, your data will remain securely stored for 5 years, solely for addressing potential legal liabilities.

International Data Transfers

In certain cases, we use cloud-based services in countries like the United States. In such instances, we ensure compliance with applicable regulations and implement appropriate safeguards to protect your data.

How Can You Exercise Your Rights?

You have the right to:

  • Access, rectify, or delete your data.
  • Restrict processing.
  • Request data portability.
  • Object to data processing.

Contact Us:

  • By Mail: Parque Logístico de Carmona, Calle Abastos 13, 41410 Carmona, Sevilla, Spain.
  • By Email: lopd@dreamlove.eu

If you are unsatisfied with our response, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Final Note

This policy was last reviewed and updated in July 2024.
International Dreamlove S.A. – All rights reserved.